TOURING PARK TERMS AND CONDITIONS OF BOOKING
You are not required to book in advance, but it is recommended to avoid disappointment. However, we will accept ‘drive by’ customers when there is space.
We do not accept bookings on the day you want to come if it is just for one night, unless you have been before.
Telephone bookings can be made at any time during normal office hours (09.00 – 17.00). If we don’t answer the phone, please leave a message on the answer machine, stating your name, contact details and what you require. The message should be clear, and will be dealt with as soon as is possible. If we don’t get back to you, it will be because we have not understood the number.
Due to the possibility of another Lockdown (local or national), no deposits will be taken. Payment in full will be taken on the morning of your arrival. A Booking confirmation email will be sent, along with the current Park Rules, for your accepted booking(s). If no confirmation email has been received within a reasonable time, please contact us again.
All bookings are only valid once terms have been agreed (at the time of booking) and a confirmation email has been sent.
No booking reminder will be sent. It is your responsibility to know when you are coming.
The management reserve the right to refuse any booking which they consider unacceptable.
Unfortunately, groups are not normally accepted. If you are a group, but book individually and it is apparent you are a group, then you may be asked to leave.
Cancellations must be received at least 14 days prior to your arrival, after which a £10.00 admin fee will be charged. Cancellations made within 7 days prior to your arrival or you don’t turn up, will require full payment to be made. This will be taken from the card you made the booking with. If suitable, a credit note will be offered. We strongly advise that if there is any chance you may cancel within the stated time frames, that you take out any relevant holiday/travel insurance.
Unless by prior arrangement, pitches will be available from 13.00 on the day of arrival and we ask that you vacate your pitch by 11.00am on the day of departure. If your stay is only for one night, you are required to arrive before 17:00. If your stay is for multiple nights, you should aim to arrive before 17.00 where possible. Arrivals will not normally be accepted after 18.00. If, due to unforeseen circumstances, you will arrive after 18.00, e.g. you are delayed due to traffic or a breakdown, please let us know as soon as possible. Ideally, Please check in first and then go for something to eat or sight-seeing.
In Scotland, it is currently a legal requirement to wear a face covering while using indoor public facilities. Exemptions to this can be found on the Scottish Government’s website. If you are exempt from wearing a Face Covering, please provide proof of exemption. Although it is not currently a legal requirement to provide proof of this exemption, we are also not legally required to allow you to use our indoor facilities if you don’t have one. If you require to use our indoor facilities, please either wear a Face Covering or provide us with proof of exemption on arrival.
We welcome well behaved dogs onto our site, but they must be kept on a lead (where applicable) and under control at all times.
All visitors are requested to read, or re-read, through the “Park Rules” on arrival and follow them during their stay.