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TOURING PARK TERMS AND CONDITIONS OF BOOKING 

You are not required to book in advance, but it is recommended to avoid disappointment.

Telephone bookings can be made at any time during normal office hours (09.00 - 17.00). If the office is unmanned, please leave a message on the answer machine, stating your name, contact details and what you require. The message should be clear, and will be dealt with as soon as is possible.

Provisional bookings will be considered cancelled if not confirmed within 7 days.

A deposit of 10% or £10.00 (whichever is the greater) will be required upon confirmation of a booking. For peak times (Bank Holiday weekends, Christmas and New Year etc.), payment in full may be required on confirmation of booking.

If required, a confirmation letter can be sent for your accepted booking/s. The management reserve the right to refuse any booking which they consider unacceptable.

EXCEPTIONS
Groups (including Corporate, School, Large Family, and all-male/all-female parties) are only accepted by prior arrangement. If you book individually and expect to be grouped together or it is apparent you are a group, then you may be asked to leave.

CANCELLATIONS
Cancellations must be received at least 14 days prior to your arrival, after which deposits become non-refundable. Cancellations made within 7 days prior to your arrival or you don’t turn up will require full payment to be made. This will be taken from the card you made the deposit with. If suitable, the booking can be carried over to a future date (like a credit note)

ARRIVALS
If you arrive after our Reception is closed, please follow the instructions displayed on the Reception door window. Arrivals after 17:00 must be agreed in advance where possible. If, due to unforeseen circumstances, you will arrive after 17.00, e.g. you are delayed due to traffic or a breakdown, please let us know as soon as possible. Please check in first and then go for something to eat or sight-seeing.

PLEASE NOTE
Unless by prior arrangement, pitches will be available from 13.00 on the day of arrival and we ask that you vacate your pitch by 11.00am on the day of departure.

We welcome well behaved dogs onto our site, but they must be kept on a lead (where applicable) and under control at all times.

All visitors are requested to read through the “Park Rules” on arrival and follow them during their stay.


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